Solutions / Roles / Customer Experience
Take Control of the Entire Customer Experience with a Single Tool
Take Control of the Entire Customer Experience with a Single Tool
Combine customer journey feedback into a single view, automate the work with text analytics, and show the impact on key metrics. AI generates visual summaries for teams and management.
Combine customer journey feedback into a single view, automate the work with text analytics, and show the impact on key metrics. AI generates visual summaries for teams and management.
Benefits
Benefits
No more manual work
You no longer need to read through hundreds of comments or compile summaries by hand. AI categorizes feedback, ranks themes by impact, and generates automated reports.
Full customer experience management in one tool
Centralize data collection, reporting, and feedback handling on one platform. No need for separate survey tools, text analytics systems, or reporting solutions.
Versatile data collection
Collect feedback from a wide range of digital channels using the built-in survey service: email, SMS, website surveys, chatbots, and more. You can also collect responses via tablets or phone interviews.
AI capabilities
AI enables fast, accurate review and summarization of all feedback and even lets you ask questions directly about the data.
Solutions
Solutions
Text analytics that cuts manual work
AI automates the processing of open-text responses:
- Topic and sentiment classification
- Automated summaries and reports
- Detection of recurring or new themes
- Understanding each theme’s level of impact
Effortless reporting for leadership
Automated reporting on all numerical feedback (NPS, CSAT, CES, response volumes, resolution times, etc.), including comparisons by segment and channel. AI automatically processes all written feedback into summaries, insights, topic categorization, sentiment, and more.
Impact analytics
Connect CX insights to business results and see what raises or lowers your customer experience metrics. AI calculates the impact of each theme.
AI summaries and reporting
Access ready-made summaries, trends, and emerging themes. Ask the AI for secure, on-demand reports or deep-dive analyses into root causes.
Measure customer experience holistically across the entire journey
Gather signals from every stage of the customer journey and view the full picture in one report.
With WheelQ’s survey tools, collect feedback across SMS, email, tablets, QR codes, digital embeds, or phone interviews.
Visual insights: The essentials highlighted automatically
The WheelQ dashboard surfaces everything essential for CX leadership. Understand trends and the drivers behind them clearly and comprehensively. AI makes it easy to dive into text-based feedback whenever you need deeper insight.
Understand what truly impacts customer experience
Understand what truly impacts customer experience
With WheelQ’s impact analytics, you can see which factors influence your customer experience metrics and by how much. Justify investments and initiatives with data, and define a strategy that focuses on actions proven to move your metrics in the right direction.
With WheelQ’s impact analytics, you can see which factors influence your customer experience metrics and by how much. Justify investments and initiatives with data, and define a strategy that focuses on actions proven to move your metrics in the right direction.
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Frequently asked questions
Frequently asked questions
How does impact analytics work?
Impact analytics considers multiple factors before calculating the influence of any theme. It looks at the topics that appear in feedback, whether comments are positive or negative (or mixed), how frequently themes occur, and what score was given. Read more about impact analytics here.
What if I already have a good survey tool?
No problem. You can use WheelQ’s reporting and text analytics with your existing data by integrating your current survey tool with WheelQ.
Can I integrate other systems into WheelQ’s reporting service?
Yes. With API integrations you can connect almost any modern software to WheelQ and also export enriched data from WheelQ into your own reporting environments.
Can I trust the AI’s results and reports?
Yes. AI can categorize feedback and analyze sentiment in seconds with high reliability. You can also train and fine-tune the models to match your specific industry and terminology.