Efficiency for Handling High-Volume Feedback
Efficiency for Handling High-Volume Feedback
WheelQ collects, analyzes, and prioritizes customer feedback so that insights can quickly turn into concrete actions and measurable results.
WheelQ collects, analyzes, and prioritizes customer feedback so that insights can quickly turn into concrete actions and measurable results.
Benefits
Benefits
Scale feedback handling with AI
Collect and process large volumes of feedback without manual work. Automate themes, generate summaries, ask questions from the data directly with prompts, and route insights to the right teams automatically.
Uncover root causes fast
AI identifies recurring themes, issues, and development needs. Focus on actions that have the biggest impact on customer satisfaction and experience metrics.
Accelerate decision-making
Clear dashboards and reports provide real-time visibility into customer experience — without complex analysis or manual processing.
Close the feedback loop
Ticketing and automated alerts ensure feedback reaches the right owners and leads to corrective actions. Track impact and continuously improve your processes.
Solutions
Solutions
Text analytics
AI analyzes large volumes of open customer feedback and automatically identifies themes and root causes. Get a clear overview of what drives the customer experience — without manual tagging or reading through responses. Real-time insights help prioritize improvements, and the most critical findings surface automatically.
Integrations
Connect feedback tools, CRM systems, support platforms, and other data sources into a unified view. WheelQ brings all feedback and customer data into one place, making insights clear, actionable, and real-time.
AI at scale
Use automation and AI to process, classify, and prioritize large feedback volumes. The system identifies trends and critical signals, and suggests the next best actions. Securely prompt the data yourself to dig deeper into insights.
Impact analytics
See how each feedback theme affects your CX and operational KPIs. WheelQ links feedback signals to performance metrics and shows where improvements create the most value. Clearly track the journey from feedback to action and measurable results.
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Frequently asked questions
Frequently asked questions
How does this help with high-volume feedback?
WheelQ uses AI to automate feedback analysis, giving you a clear overview and enabling fast responses to the most important insights.
Which channels does the solution support?
We can connect feedback from chat, social media channels, email, surveys, and support systems — all into a single unified view.
Do we need IT resources to get started?
Very little. We handle technical setup and integrations — you only provide access and a process owner.