Full Lifecycle Management for Residents
Full Lifecycle Management for Residents
WheelQ is a solution used by leading real estate professionals for the systematic development of resident experience and the entire customer journey.
WheelQ is a solution used by leading real estate professionals for the systematic development of resident experience and the entire customer journey.
Our customers
Our customers
Benefits
Benefits
Better resident satisfaction
Holistic Measurement: Track the resident experience across all life cycle stages and identify the most impactful areas for development.
Faster response to feedback
Automated Data Flow: Text analytics and AI highlight essential themes and sentiments in real time, accelerating the response.
Reduced resident turnover
Predictive Analytics: Identify residents at risk of moving out and target them with the right actions in time.
Data in one place via integrations
Seamless Connections: Our solution easily integrates with systems like Tampuuri and Kenno, automating data collection and reporting.
Solutions: Resident experience throughout the life cycle
Solutions: Resident experience throughout the life cycle
Move-In: First experiences with the apartment and service.
Asukaskokemus luodaan jo ennen kuin avaimet on luovutettu. Mittaamalla sisäänmuuttovaiheen tyytyväisyyttä saat välittömän kuvan siitä, kuinka sujuvasti uusi asukas on päässyt alkuun ja mitkä tekijät vaikuttavat ensivaikutelmaan eniten. Välitön palaute tästä kriittisestä vaiheesta auttaa teitä varmistamaan positiivisen aloituksen ja vähentämään riskiä varhaiselle poismuutolle.
During residence: Service and maintenance quality, overall satisfaction.
Feedback during residence is the foundation for a long-term resident relationship. We continuously monitor the quality of service and maintenance as well as residents’ overall satisfaction with living comfort. Regular measurement helps you understand how implemented improvements are reflected in daily life and identify hidden problems before they escalate.
Move-out: Evaluation of the leaving experience and identification of development areas.
The move-out phase is the last opportunity to learn from the resident relationship. We collect feedback that helps you evaluate the leaving experience and identify the real reasons that led the resident to move.
Predictive Move-Out Management: Most importantly, our service supports predictive analytics that can identify residents at risk of moving out even before they have made a final decision. This allows you to target them with the right actions and contacts in time, keep residents satisfied, and thereby reduce resident turnover.
Maintenance and customer service: Continuous feedback on service functionality.
The functionality of maintenance and customer service is a critical factor in the smoothness of daily life. Our solution provides continuous feedback directly from these service points, allowing you to monitor service quality in real time and target development measures precisely. Text analytics help identify essential themes from open-ended responses, enabling you to improve response speed and service quality.
Customer comments
Text analytics and AI: Tailored understanding of the housing world
Text analytics and AI: Tailored understanding of the housing world
Feedback alone isn’t enough—deep, industry-specific understanding is required. WheelQ’s text analytics solution is tailored specifically for the real estate and housing service sector. This means it identifies essential, housing-related themes and sentiments from open-ended responses—whether it’s about heating problems, noise disturbances, or the responsiveness of maintenance. Advanced AI solutions refine this information directly into impactful measures.
This tailored approach ensures that resident feedback is converted into practical development measures that are directly reflected in better living comfort and reduced resident turnover.
Pelkkä palaute ei riitä – tarvitaan syvällistä, toimialakohtaista ymmärrystä. WheelQ:n ratkaisuun sisältyvä tekstianalytiikka on räätälöity juuri kiinteistö- ja asumispalvelualalle. Tämä tarkoittaa, että se tunnistaa avoimista vastauksista olennaiset, asumiseen liittyvät teemat ja tunteet – olipa kyse sitten lämmitysongelmista, meluhaitoista tai huollon palvelualttiudesta. Edistykselliset tekoälyratkaisut jalostavat tämän tiedon suoraan vaikuttaviksi toimenpiteiksi.
Tämä räätälöity lähestymistapa varmistaa, että asukaspalaute kääntyy käytännön kehitystoimenpiteiksi, jotka näkyvät suoraan parempana asumisviihtyvyytenä ja pienempänä asukasvaihtuvuutena.
Impact analytics
See directly what concrete factors influence the resident experience the most and where there is the greatest potential to improve resident satisfaction. This helps you allocate resources correctly and implement development work that has a measurable effect.
Dynamic summaries
AI summarizes large feedback datasets into easily usable information, which is directly available to support decision-making. You quickly gain a holistic understanding without having to read hundreds or thousands of open-ended responses.
Predictive resident turnover management
Predictive resident turnover management
Resident turnover is a significant factor in the real estate and housing service sector, causing costs in various ways. Thanks to WheelQ’s predictive analytics, you gain not only better customer understanding but also direct cost savings.
Our service supports predictive analytics that can identify residents at risk of moving out even before they have made a final decision. This information allows you to target them with the right actions and contacts in time, keep residents satisfied, and thereby reduce resident turnover. This is how you turn potential move-out losses into long-term resident relationships.
Resident turnover is a significant factor in the real estate and housing service sector, causing costs in various ways. Thanks to WheelQ’s predictive analytics, you gain not only better customer understanding but also direct cost savings.
Our service supports predictive analytics that can identify residents at risk of moving out even before they have made a final decision. This information allows you to target them with the right actions and contacts in time, keep residents satisfied, and thereby reduce resident turnover. This is how you turn potential move-out losses into long-term resident relationships.
Deeper resident insights through phone interviews
Deeper resident insights through phone interviews
WheelQ’s multichannel approach ensures that all residents can be heard and that feedback is diverse. Significant added value is gained through phone interviews, which effectively complement electronic surveys.
Phone interviews allow for in-depth discussion about the resident’s experiences, highlighting details and emotional nuances that quantitative metrics do not capture. This method produces qualitative feedback that you can utilize directly in service development and increasing impact. This ensures you gain a holistic view and can make decisions based on both broad data and individual resident understanding.
WheelQ’s multichannel approach ensures that all residents can be heard and that feedback is diverse. Significant added value is gained through phone interviews, which effectively complement electronic surveys.
Phone interviews allow for in-depth discussion about the resident’s experiences, highlighting details and emotional nuances that quantitative metrics do not capture. This method produces qualitative feedback that you can utilize directly in service development and increasing impact. This ensures you gain a holistic view and can make decisions based on both broad data and individual resident understanding.
Integrations: Data flow without complications
Integrations: Data flow without complications
Our solution integrates seamlessly into core property management systems, making customer experience measurement a part of normal everyday life. WheelQ easily connects to systems like Tampuuri and Kenno.
Thanks to seamless integration, all necessary customer data is transferred automatically, allowing data collection, analysis, and reporting to be automated. This ensures you receive up-to-date and reliable information to support decision-making directly within your familiar environment.
Ratkaisumme integroituu saumattomasti kiinteistöjohtamisen keskeisiin järjestelmiin, tehden asiakaskokemuksen mittaamisesta osan normaalia arkea. WheelQ liitetään helposti esimerkiksi Tampuuri- ja Kenno-järjestelmiin.
Saumattoman integraation myötä kaikki tarvittava asiakasdata siirtyy automaattisesti, jolloin tiedon kerääminen, analysointi ja raportointi voidaan automatisoida. Tämä takaa, että saat ajantasaista ja luotettavaa tietoa päätöksenteon tueksi suoraan tuttuun ympäristöön.
Frequently asked questions
Frequently asked questions
Why is continuous monitoring and management of the resident experience important for business?
Continuous monitoring is key to increasing customer understanding, achieving cost savings, and growing value. It helps detect trends and keeps you updated on changes in customer behavior and needs. Resident turnover is a significant cost factor in the industry, and predictive analytics help identify residents at risk of moving out in time. This is how you turn potential move-out losses into long-term resident relationships.
What concrete benefits does the service typically provide?
Typical benefits include:
- Better resident satisfaction and reduced resident turnover.
- Faster response to feedback and identification of hidden problems before they escalate.
- More effective decision-making based on data, not guesswork.
- Information on all life cycle stages (Move-In, During Residence, Move-Out, Maintenance, and Customer Service).
- An effective platform for developing your own service and partnerships (e.g., cleaning, maintenance, property management).
How quickly can the service be deployed?
Our solution is designed for easy deployment without heavy IT projects. Thanks to seamless integration, deployment is fast and smooth. The service can typically be deployed within a few weeks.
How is the service priced
Our pricing is scalable and flexible, based on your needs and the scope of features used. Please request a personalized quote by booking a demo or contacting us.
Can we connect data collection directly to our resident portal and resident application
Yes, this can be done flexibly. WheelQ enables feedback collection directly from digital channels by utilizing, for example, embedded links and QR codes. This approach makes giving feedback as effortless as possible for residents and ensures you receive feedback precisely at the touchpoints where interaction occurs.
Can I easily get the data back into our own systems?
Yes, you can. Our solution integrates seamlessly with property management and BI systems. Feedback and analysis data can be easily transferred back to the customer’s systems via SFTP or API. Automation ensures that data moves without manual work.
What is a good response rate and how can it be optimized?
A good response rate varies depending on the measurement method and time frame. WheelQ supports increasing the response rate through a multichannel approach. High-quality surveys, clear communication, and channel-specific surveys (e.g., SMS, email, tablets) encourage participation. Phone interviews, in particular, provide in-depth qualitative feedback that is not always obtained through electronic surveys. Furthermore, interviews often reach target groups that are otherwise difficult to receive responses from.
Why should we choose WheelQ?
By choosing WheelQ, you get:
- An Industry-Tailored Solution: Text analytics are customized to identify essential themes related to housing and provide predictive resident turnover management.
- Holistic Customer Journey Tracking: Measurement covers the resident experience across all life cycle stages.
- Business Value: You gain direct cost savings and turn potential move-out losses into long-term resident relationships through predictive resident turnover management.
- Easy and Seamless Integrations: Works flexibly with various systems (e.g., Tampuuri and Kenno).