Take Control of the Entire Customer Journey
Take Control of the Entire Customer Journey
WheelQ’s survey service makes measuring customer experience easy, multichannel, and impactful providing measurable insights from the entire service journey to support decision-making.
WheelQ’s survey service makes measuring customer experience easy, multichannel, and impactful providing measurable insights from the entire service journey to support decision-making.
Benefits of automated measurement
Benefits of automated measurement
Up-to-date and reliable information
Automation ensures that feedback is collected continuously and in real time, which provides a more accurate and reliable view of service quality.
Efficiency and resource liberation
Measurement and data collection are managed by the system, which frees up staff resources and ensures less manual work.
High response rate and quality
Automated reminders and channel-specific surveys increase participation. You also ensure that all surveys are conducted with the same high quality and in compliance with GDPR requirements.
Secure monitoring across the entire service journey
Data privacy is considered at all stages, and you can easily measure different parts of the customer journey. Anonymization and data processing ensure that utilization is secure.
Solutions
Solutions
CORE FEATURES
Measurement automation
You can schedule surveys and define target groups without manual work.
Multichannel measurement
Measurement covers all essential channels: physical encounters, phone service, digital channels, and electronic services.
High-quality surveys and metrics
Our service includes all essential metrics (NPS, CES, and CSAT) and tailored question banks.
Integrations and data privacy
The service integrates smoothly with existing systems, and all surveys are conducted in compliance with GDPR requirements.
EXPANDED FEATURES
Accessibility and respondent-friendliness
WheelQ’s survey service is designed to ensure accessibility for all users. Surveys function across different devices and operating systems, adhering to accessibility standards. Furthermore, the surveys are visually pleasing and easy to use, which improves respondent engagement.
Response rate pptimization
WheelQ supports increasing the response rate through a multichannel approach. You can select the most suitable measurement method for each channel (such as SMS, email, tablets, links, QR codes, and phone interviews). Phone interviews provide in-depth qualitative feedback that is not always obtained through electronic surveys.
Expertise is key to success
Expertise is key to success
The best technology alone is not enough—our expertise is key to ensuring the survey service functions optimally and generates maximum benefit. Our expert team ensures you gain maximum benefit from the collected data. Our competence covers all critical stages that significantly influence the service’s impact:
The best technology alone is not enough—our expertise is key to ensuring the survey service functions optimally and generates maximum benefit. Our expert team ensures you gain maximum benefit from the collected data. Our competence covers all critical stages that significantly influence the service’s impact:
Quality of questions and metrics:
Questions are designed to produce practical, useful information that can be directly utilized in service improvement.
Seamless integrations:
We ensure smooth integration with customers’ existing systems and reporting platforms.
Optimal response rate:
We support increasing the response rate through a multichannel approach and clear customer communication.
Accessibility and quality:
We consider accessibility standards in our design, so that all customers can participate.
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Frequently asked questions
Frequently asked questions
How does WheelQ's survey service make measurement easy?
WheelQ’s survey service enables customer experience measurement to be fully automated. You can schedule surveys and define target groups without manual work. Automation ensures that feedback is collected continuously and in real time, which frees up staff resources.
Can I easily modify surveys?
Yes. Although our survey service includes ready-made, high-quality, and tailored question banks, the surveys are designed to be respondent-friendly and easy to use, and they can be modified according to your needs.
Can I create other individual surveys in addition to automated ones?
Yes. With WheelQ, you can implement individual surveys that arise from your own needs, in addition to automated and continuous measurements. The system supports continuous monitoring across different stages of the customer journey, but separate measurements are also easily achievable.
What are the essential factors in designing high-quality surveys?
Essential factors in quality design include:
- Practicality: Questions are designed to produce practical, useful information that supports development efforts.
- Visual Appeal and Clarity: Surveys are designed to be clear, visually pleasing, and easy to use. Clear structure and appealing design increase respondent engagement.
- Accessibility: The survey service is designed to consider accessibility for all users.
Can surveys be easily connected to existing systems in various channels (e.g., chat, phone systems)?
Yes. Our service integrates smoothly with the organization’s existing systems. Measurement covers all essential channels (physical encounters, phone service, digital channels), and you can select the most suitable measurement method for each channel, such as embedded links and QR codes. Feedback data can also be transferred back to systems via API.
Why should we choose WheelQ?
WheelQ’s survey service offers the organization a comprehensive, multichannel, and automated solution. You get NPS, CES, and CSAT metrics, as well as tailored question banks. Our solution guarantees implementation in compliance with GDPR requirements, an optimal response rate, and up-to-date information